A: MAAK Jewellers primarily uses sterling silver in our products. We also use a variety of precious and semi-precious stones in our designs. All materials used are specified in the product description.
Q: Do you offer custom designs?
A: Yes, we do! We love creating unique, bespoke pieces of jewelry. Contact us at custom@maakjewellers.com to discuss your vision and we’ll work together to make it a reality.
Q: How long does shipping take?
A: Shipping times vary depending on location. For more information, please refer to our Shipping Policy.
Q: Do you provide a warranty on your jewelry?
A: Yes, we offer a one-year warranty on all our pieces against any manufacturing defects. Please note, this does not cover damage due to improper use or care.
Q: How should I care for my jewelry?
A: Jewelry care largely depends on the materials used. However, we recommend keeping your jewelry in a cool, dry place and avoiding exposure to harsh chemicals.
Q: How can I know my ring size?
A: We provide a ring sizing guide on our website. However, for the best results, we recommend having your size measured professionally.
Q: Do you offer engraving?
A: Yes, we offer engraving services for certain products. Please check the product description or contact us at info@maakjewellers.com for further information.
Q: What is your return policy?
A: We offer a 15-day return policy for unused and undamaged products. For more details, please refer to our Return Policy.
Q: What if my jewelry arrives damaged or defective?
A: Please contact us as soon as possible if your item arrives damaged or defective. Refer to our Return Policy for instructions on how to return the item for repair, replacement, or refund.
Q: Can I change or cancel my order?
A: We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us immediately and we’ll do our best to accommodate your request. However, we cannot guarantee any changes once the order has begun processing.
Q: Do you have a physical store location?
A: While we are based in Alberta, Canada, we don’t have a physical storefront. This is subject to change in the future. Stay tuned!
Q: Do you offer gift wrapping?
A: Yes, we do! All of our jewelry comes in a beautiful gift box. If you require additional gift wrapping, you can select this option at checkout for a small fee.
Q: Is it safe to order on your website?
A: Absolutely. We take security very seriously. Our website uses Secure Sockets Layer (SSL) protocol to protect your information. This encrypts your personal data, like your credit card number, name, and address, so it cannot be read as it is transmitted over the Internet.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay. All payments are secure and encrypted.
Q: Can I have an item delivered to an address different from my billing address?
A: Yes, during the checkout process you can choose a different shipping address. However, for security reasons, we cannot change the delivery address once an order has been shipped.
Q: What should I do if the jewelry I received looks different from what I saw online?
A: We strive to provide accurate images of our products. However, please note that colors may vary slightly due to the display settings of your screen. If you are not satisfied with your purchase, please refer to our Return Policy.
Q: I have a discount code. How can I use it?
A: You can enter the discount code at checkout. Please note that only one discount code can be used per order.
Q: What happens if I miss my delivery?
A: Our delivery partners will usually try to deliver your package three times before returning it to us. If you miss your delivery, please get in touch with them as soon as possible to arrange a redelivery at a convenient time.
Q: How can I get updates on new products or promotions?
A: You can stay updated on our latest products and promotions by subscribing to our newsletter. You can sign up at the bottom of our homepage.